We’re Here to Help
Before you contact us - click here
At Seductify, customer care is at the heart of everything we do. Whether you have a question about your product, an order, or simply need assistance, our dedicated support team is here to help. Complete the form below and we'll respond within 24 hours, or contact us directly via email.
hello@seductify.com
Before You Contact Us
Please check the quick guides below first — your answer may already be here.
● Product Help & Charging
If you product is not charging, first ensure that the head of the charger is inserted fully into the device. This means the white head of the charger should sit flush with the device (i.e. you should not be able to see the metal charging tip when the cable is plugged into your device). As our products are waterproof, you may need to give it a bit of a gentle push into the device. The LED on your device will slowly flash to indicate it is charging.
● Order & Delivery
For delivery or dispatch queries, please check your Amazon order status. As our products are currently only available for purchase through Amazon, Amazon handles all deliveries and shipping. Your Amazon account will give you the most up-to-date information on your order.
● Returns & Refunds
Due to the nature of our products, our products are non-refundable. Should you have a faulty product, please contact us using the form above so we can make things right.
● Need Personal Support?
Lost charging cable? Something not quite right? Use the contact form above to get in touch and our friendly team will get back to you within 24 hours (remember to include your Amazon order number in the form so we can assist you quickly).
